Shipping & Return Policy
Shipping Policy
Thank you for shopping with Azul D Plage! We want to ensure your experience with us is exceptional, which is why we have outlined our shipping and returns policy below. If you have any questions or concerns, please don’t hesitate to contact our customer service team.
Shipping Information:
- Processing Time: Orders typically take 1-2 business days to process before shipping, unless otherwise stated.
- Shipping Methods: We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping. Shipping costs and delivery times vary depending on your location and the shipping method selected. You will see available options and estimated delivery times during checkout.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This allows you to track your package and estimate its arrival.
- Shipping Delays: While we strive to deliver your order within the estimated timeframe, please understand that shipping delays may occur due to unforeseen circumstances such as weather, carrier delays, or peak seasons. We appreciate your patience and understanding in such situations.
Returns & Exchanges
- Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of receiving your order for a full refund or exchange, provided the item(s) are unused, in their original condition, and with all tags attached.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
- Refund Processing: Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund to the original method of payment. Please allow 3-5 business days for the refund to appear in your account.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and any price differences will be charged or refunded accordingly.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may require photos of the damaged or defective item(s) to process a replacement or refund.
Contact Us:
If you have any questions or concerns regarding our shipping and returns policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.